Sudbury TOWN COUNCIL
customer access point
The Customer Access Point, based at Sudbury Town Hall, is an invaluable local service dealing with more than 15,000 face to face visits per year. The centre is run by Sudbury Town Council in partnership with Babergh/Mid Suffolk district and Suffolk County Councils.
Our Advice Team are here to help with a range of queries and we also offer a gateway to services provided by Babergh District Council and Suffolk County Council. If you're unsure who you need, we're always happy to guide you in the right direction and offer support filling out online forms where needed.
COVID-19 Notice: We are now back open at our 'Walk in' Advice Centre on Gaol Lane in Sudbury Town Centre. We have a number of COVID-19 secure measures in place including a one customer at a time policy, sanitiser on entrance and please wear a face covering, unless exempt. Our Advice Team wear visors when not behind the screens at the Advice Desk. Some services may require you make an appointment so please give us a call so we can make the necessary arrangments for you.
meet the advice centre team
SOME OF THE ENQUIRIES OUR ADVICE TEAM CAN HELP WITH:
Sudbury Town Council
Contacting Town Councillors and staff
Accessing Community Warden services
Newton Road & Ballingdon Street Allotments
Most general enquiries about Sudbury / Town Centre
Babergh District Council
Gateway to Homechoice
Waste & recycling
Suffolk County Council
Roads & highways
Children, Families & Learning
Bus pass information
The Customer Access Point is designed to ensure that Sudbury residents can access council services in the most convenient way for them, as well as recognising that some residents will still need to access services face to face and can access assistance with online services if not available to them at home.
The Advice Team can also assist with many matters including applying for Housing Benefit, Housing registration, Council Tax and Rent enquiries, bus pass applications, to name but a few.