Sudbury TOWN COUNCIL 

customer access point

The Customer Access Point, based at Sudbury Town Hall, is an invaluable local service dealing with more than 15,000 face to face visits per year. The centre is run by Sudbury Town Council in partnership with Babergh/Mid Suffolk district and Suffolk County Councils.

COVID-19 Notice: In order to protect residents and staff during the COVID-19 crisis, our walk-in services are currently unavailable at The Town Hall. However, please get in touch via email, phone and in some circumstances appointments can be booked at The Town Hall with our Advice Team in order to access emergency advice and assistance - our hours of operation below. We are working on preparations to safely re-open the Advice Centre in line with Government guidance as soon as we can.

SOME OF THE ENQUIRIES OUR ADVICE TEAM CAN HELP WITH:

Sudbury Town Council

  • Contacting Town Councillors

  • Accessing Community Warden services

  • Cemetery enquiries

  • Newton Road & Ballingdon Street Allotments

 

Babergh District Council

  • Council Tax

  • Housing Benefit

  • Gateway to Homechoice

  • Licensing

  • Waste & recycling

  • General enquiries

 

Suffolk County Council

  • Recycling Centres

  • Roads & highways

  • Children, Families & Learning

  • Bus pass information

GET IN TOUCH:

01787 372331

COVID-19 Hours: Phone / email only 

Monday to Thursday 9:00 – 17:00

Friday 9:00 – 16:30

(Closed: 12:30 - 13:30 daily)

Advice Centre (Gaol Lane entrance)

Sudbury Town Hall,  Sudbury, CO10 1TL

meet the advice centre team:

Camilla

Perry

melanie 

edwards

bev 

montague

The Customer Access Point is designed to ensure that Sudbury residents can access council services in the most convenient way for them, as well as recognising that some residents will still need to access services face to face and can access assistance with online services if not available to them at home.  

 

The Advice Team can also assist with many matters including applying for Housing Benefit, Housing registration, Council Tax and Rent enquiries, bus pass applications, to name but a few.


Copyright © 2020 Sudbury Town Council

All published material on this site belongs to Sudbury Town Council and cannot be reproduced without its express consent.

All documents are correct at the time of publishing; however, we do not accept liability for incorrect information or omissions.